Frequently Asked Questions

Frequently Asked Questions

If you already have an account on Proud to be Primary, click the person Icon In the top right hand corner of the screen to be taken to My Account.

Next, simply enter your email and password. Once you’ve entered the information, click LOGIN.

If you’re having trouble remembering your username or password, and you’re not getting password reset emails, we can help.

If you haven't created an account, under New Customer click the Create an Account button. Then, add your personal information and create an account. 

An account is required in order to complete a purchase, as you will need to be able to access your downloads inside your account.


If you can’t remember your password, click the Forgot your password link inside the password field on the My Account page, and we’ll send you an email link to reset.

If you’re having trouble remembering your username or password, and you’re not getting password reset emails, we can help. Send an email to for further assistance.

In order to change your email address on your account, you will need to contact our support team to do this manually. 

Fill out the form on our Contact page and I will get back to you as quickly as possible. Please provide your current email address, as well as the one you would like it changed to when you contact us by email.


If you're unable to log in because you've forgotten your username or password, read about how to reset those above.

If you’ve put your username and password in to the form on the Account Sign-In page, but are still having trouble, there are several things to look out for:


  1. Be sure that you are using the correct uppercase and lowercase for your login information.
  2. Be careful not to add extra spaces accidentally, especially if you’re copying and pasting your login information from somewhere.
  3. If you have more than one account, check that you aren’t mixing up the usernames and passwords.
  4. Check with your network administrator or tech support to see if there’s a firewall set up by your school that blocks the use of outside sites. If there is, you may want to log in from a different computer, outside of school. 

If you’re still unable to log in, please contact our support team.


Joining our reward system is simple and easy! All you have to do is sign up using the button VIP REWARDS that can be found at the bottom of the shop.


You can earn points for different things such as 10 points just for signing up, 20 points for your birthday, 20 points for leaving a review and MORE! 



Once you start earning points, you can redeem them for different coupons! You can find the redemption list at the same pop up on the site under the Ways to Redeem area.




We accept all major credit cards and PayPal payments. Prices are shown in CAD or USD based on your location.


Once you've added the resources you want to purchase into your cart, select View Cart and then Proceed to Checkout, after you click the box and agree to our terms and conditions.


Upon checkout, you'll be able to add your contact information, billing address, and continue to payment.  

On the payment page, you'll be prompted to select your payment type, add your payment information and complete your order. 

Once your purchase is confirmed, you will receive access to the resources you purchased. You can click the Access Digital Content button to download a copy to your computer immediately.

You will also receive an email sent to your inbox with your purchase. Make sure to check your junk or promotions folders, if it is not visible within a few minutes.

To download your resource, click the Get Resource button and you will be taken to your order page where you can download a copy of the resources. You will need to be signed into the account you created during the checkout process.

At Proud to be Primary, resources you purchase are delivered electronically and no physical products will be shipped. You cannot return a PDF, PPT document, or other file once you’ve downloaded it. For that reason, all sales on Proud to be Primary of digital resources are considered final and non-refundable.

Refunds on digital downloads will be given in a few limited circumstances. Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.

  • Duplicate Purchase – You accidentally purchased the same resource twice or purchased a resource that belongs in a bundle, as well as that bundle.
  • File Link Not Clicked / Downloaded – You purchased a resource but never clicked on the link to download the file. (As determined by Proud to be Primary).

If your purchase meets these guidelines, you must request a refund within 30 days of the purchase. You can contact with a refund request. 

As part of your request, be sure to include the resource name, the date of the purchase, the email, and name associated with the purchase, your concerns about the resource, and any specific examples or details you might have.

Yes, simply purchase more than one copy of a resource. Purchase the same amount of copies as licenses.

We love and appreciate the reviews left on our resources! They are helpful for other teachers to see how a resource could be useful for them and their students in the classroom. 

To leave a review, you will go to the page of the product that you purchased on the site. 

You'll scroll all the way to the bottom, where you will see an option to write a review. 

Once you click write review, you will fill in the information on the following screen. 

If you are part of our reward program, you'll want to make sure you're signed into your account! 

You can earn 20 points for leaving a review, and 40 points for leaving a review WITH photos!

To add a product to your wishlist, you can select Add to Wishlist above the add to cart button.

There are two ways to view your wishlist. You can select Wishlist in the footer menu or visit the my account button, where your wishlist will show along with anything you've ordered.

From there, you can choose to Add the Cart or hover over top and select the trash can icon to remove it from your list.

After purchase, you will receive an invoice in your inbox. Please check your spam or promotions folders if you cannot find it. Keep your receipts in a folder for future use.

Your receipt will look similar to this.

You can also find your order history and account details in your account. To access this information, LOGIN to your account. There you will find all records of transactions. Take a screenshot of those for your records if needed.

​No. While we love that you'd like to share, it is against our Terms of Use to email or redistribute products purchased from Proud to be Primary. Each resource is for single classroom or personal use only. 

You will be breaking copyright laws if you share the resources you have purchased. This includes but is not limited to emailing files, uploading to shared drives and sharing logins, posting on the internet, coping, selling, or editing. Violations are subject to the penalties of the Digital Millennium Act.

If your ​colleague or friend ​wants a copy, you can forward the link to the product in ​the store ​so they can purchase a single use license for themselves.

If there is an error or edit needed in a resource, please contact support to let us know. If the resource is found to have an issue, it will be edited and a revised copy will be uploaded to the shop for download. 

Proud to be Primary does not create custom edits and resources at this time. However, we welcome suggestions, so feel free to send our support team an email with your request. Thank you for understanding!

Unfortunately, all products are digital in nature. This allows us to reach many more educators than we ​could if we were selling hard copies of resources.

At Proud to be Primary, resources you purchase are delivered electronically and no physical products will be shipped. 

All resources come as either a PDF or a downloadable zipped file (.zip). 

A zip file is a folder containing multiple files that are compressed. It allows you to transfer many files at once, and minimizing the file size. 

If you’re purchasing a .zip file, you need to be able to open it. If you don’t have a program to do it, you can download one for free for both a Mac or a PC. iPhones and iPads will require an additional app.

Depending on the resource, the .zip file could contain a PDF or PowerPoint file. You will need Adobe Reader to open the PDFs.

You can access your purchases and download files at any time in your account. Sign-in to your account and you will see Orders pop up on the screen. You will see the files you have purchased listed there.Click the My Downloadable Files button, and it will take you to the files to download. Click the file you wish to download and it will automatically download a copy to your computer.

You also received an email sent to your inbox with your purchase. You can access your resources through that email. Keep the emails in a safe place for easy access!

To download your resource, click the Get Resource button and you will be taken to your order page where you can download a copy of the resources. You will need to be signed into the account you created during the checkout process.


Yes, you can access your Account and download your purchases at any time! However, you do have limited number of downloads (up to 10) allocated to you per resource, so please download and save a copy to your computer to access later. 

Sometimes emails go to spam or the promotions folder. Occasionally, emails disappear into cyberspace never to see the light of day. This seems to happen more often with Gmail and school/government email addresses.

Not to worry! If you miss the purchase confirmation page or don't receive your purchase email, you can access your purchases via your account in the shop at any time.

If your purchase is not appearing in your account, please make sure the email you are using is the same email you used to create your purchase. 

If the email you are using is the same as the email you purchased, please send an email to so we can get your resource added to your account for you.

Download issues may occur due to unreliable network connection or browser connection that may interrupt your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself. You may also try to clear your cache.

If you’re trying to download on a school computer, please remember that some schools restrict downloading. You’ll need to download your file at home instead and save it onto a USB drive, into your Google Drive, or email it to yourself.

Purchases cannot be emailed as the files are too large.

Make sure the file you want to open has downloaded completely. Large files vary in how long they take to download, depending on the size of the file and the speed of your internet connection. Bundles in particular often consist of large ZIP files that may take longer to download.

If you’re using a school computer, please remember that some schools have downloading restrictions. If you’re having problems opening a file at school, you should contact a network administrator or download and open the file from your home computer.

If your file has finished downloading, but still won't open, the next steps depend on the kind of file it is and on your computer and software. 

PDFs are best viewed with Adobe Acrobat Reader, which you can download for free from the Adobe website by clicking here.  

Please note that in most cases, you won't be able to edit a PDF. If a resource is editable, this information is available in the product description and preview.

If you purchased a ZIP file, you will need to extract the files into a folder on your computer.

If you have tried the solutions above and you're still unable to open the file, please contact Support we'll be happy to help you troubleshoot.

Note: Please avoid leaving negative ratings or comments if a file won’t open.

We do not provide support for downloading resources on mobile devices or tablets. It is advised that you download your purchases onto a computer or laptop. Please make sure you have a program that allows you to download and view PDF files or open ZIP files on your computer.

This could be due to one of two issues:

  1. You’re not using the latest version of Adobe Acrobat Reader to view the PDF. You can download it for free here (it’s available for both Mac or PC). Once you download and install Reader, open the PDF again.
  2. You’re using a Mac, and your default PDF viewer isn’t Adobe Acrobat Reader. Macs use an application called Preview by default, which may not work 100% with all PDF files. See the question below for steps on how to open a PDF in Adobe Reader instead. 

You’re using a Mac, and your default PDF viewer isn’t Adobe Acrobat Reader. Macs use an application called Preview by default, which may not work 100% with all PDF files. 


If your Mac opens the PDF on Preview, follow these steps to open your PDF in Adobe Acrobat Reader instead:


  1.  Make sure you have the latest version of Adobe Acrobat Reader installed
  2. Highlight the PDF you want to open
  3.  Go to “File” at the top of your screen
  4. Choose “Open With”
  5. Select “Adobe Acrobat Reader”


First, determine what file type you’re having trouble printing.

If it’s a ZIP file, you’ll need to uncompress the file first through extraction before you can print the components.

Here’s how you can open a Zip file:

  1.  Right-click on the unopened ZIP folder.
  2. Choose “Extract All” from the menu that opens.
  3. Choose a destination. This is the place where you want to keep the unzipped files. You can choose “My Documents,” for example.
  4.  Click “Extract.

If the file is a PDF, especially a PDF with a lot of graphics, it may look fine on your screen, but may not print out correctly. If you’re having trouble printing a PDF, please be sure that you’re opening the PDF with the latest version of Adobe Acrobat Reader. 

Once this application is downloaded and installed to your computer:

  1. Open the PDF file with Adobe Acrobat Reader
  2. Click “Print”
  3. In the “Page Sizing & Handling” section, select “Shrink Oversized Pages” or “Fit” (if needed)
  4. Click on “Advanced”
  5. Check the “Print as Image” box
  6. Print the document

All resources are designed to be printed on A4 paper. Be sure to select ‘fit’ to page in your printer settings when printing your resource to ensure that important parts of the page aren’t being cut off during the printing process.

Some printing companies will not let you print a document if you don’t own the copyright yourself. You can provide them with your receipt or invoice as proof of purchase. Alternatively, you can send an email to and we can create you a personalized authorization to print form based on your order. 

I use and LOVE my HP printer. What I love even more is that I pay one low monthly fee to cover all my printing needs through the HP Instant Ink program.

Depending on what your printing needs are, and usually it is a lot for teachers, you can save a TON on buying ink cartridges through this program. They monitor your printing needs and send you ink BEFORE you need it so you're never left without ink.

Here's how you can save up to 50% on ink, just like me.

  1. Make sure you have an eligible printer
  2. Sign up for HP Instant Ink
  3. HP Instant Ink will ship you ink before you run out (shipping is included in your service)

There are no commitments or contracts. Change or cancel plans anytime. And when you try HP using THIS LINK, we both get a free month of service.

Yes. We have sales and promotions from time to time. These types of events are announced through email and social media (Facebook and Instagram). 

To stay updated on future promotions, you can sign up for emails here or join our Facebook group for teachers, Proud Primary Teachers

Yes. You can access our freebie library by signing up as a VIT (Very Important Teacher) on our website. Learn more about this special library of resources HERE. 

To access the freebie library, you will need the password you will receive in the email when you sign up. 

If you've forgotten the password, reach out to us at and we can help you out.

There are different ways to navigate the shop. 

If you know the name of the resource you are looking for, please use the search bar at the top to type in the name. You will see any resources that match in a drop-down menu that you can then click.

If you are searching for a certain grade, you can select a grade under Grades in the top menu. From the drop-down you can select the grade you are interested in. We have resources available for K-5 at this time.

If you are wanting to search for a particular topic, you can select the topic under Categories or Subjects. Resources are also organized into categories on the left side of the shop when browsing. After selecting a topic, you will see a listing of the resources available for that topic. Click any resource to see it up close.

If there is a resource that you are looking for but cannot find, please reach out to support for assistance. 

I appreciate the time you’ve taken to visit our store! Please take a look at our FAQ page to see if your question has already been answered. 

If not, please fill out the form on our Contact page and I will get back to you as quickly as possible.

Thank you for visiting!