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Shipping & Refund Policy

At Proud to be Primary, resources you purchase are delivered electronically and no physical products will be shipped.

You will not be sent a shipping confirmation, but instead will be immediately provided with links to access the digital content you purchased. You can then download the resources or access them at any time in your account.

You cannot return a PDF, PPT document, or other file once you've downloaded it. For that reason, all sales on Proud to be Primary of digital resources are considered final and non-refundable.

Refunds on digital downloads will be given in a few limited circumstances. Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.

  • Duplicate Purchase - You accidentally purchased the same resource twice.
  • File Link Not Clicked / Downloaded - You purchased a resource but never clicked on the link to download the file. (As determined by Proud to be Primary).

If your purchase meets these guidelines, you must request a refund within 30 days of the purchase. You can contact support@proudtobeprimary.com with a refund request.

As part of your request, be sure to include the resource name, the date of the purchase, the email, and name associated with the purchase, your concerns about the resource, and any specific examples or details you might have.

Upon determining that you are entitled to a refund pursuant to this policy, Proud to be Primary will promptly issue an instruction to its payment processor to issue a refund. Proud to be Primary does not control its payment processor and will not be able to expedite any refunds.

If you receive a refund for any purchase, that shall immediately terminate any and all licenses granted you to use the material. You shall immediately cease using the material.

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